Customer Service Representative

<p><strong>Sumsub </strong>is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.<br><br>Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.<br><br>Sumsub is recognized as a Great Place To Work® in the US and rated 4.4 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.</p><p>We are looking for a <strong>Customer Service Representative</strong>. Join Sumsub's team!</p><p><strong>Your role and tasks:</strong></p><ul><li><p>Effectively interact with users, including both verbal and written communication (<strong>the main language of communication with the clients is German, English and Turkish)</strong></p></li><li><p>Safeguard data, ensuring confidentiality and security</p></li><li><p>Adherence to legal regulations and company standards</p></li><li><p>Paying attention to detail and precision when carrying out tasks</p></li><li><p>Continuous updating of knowledge and skills in line with industry and regulatory changes</p></li><li><p>Only inbound calls, no outbound calls, chats or emails required.</p></li><li><p>No customer support or complaint handling required. Simply guide the user through all necessary steps</p></li></ul><p><strong>About you:</strong></p><ul><li><p>Previous experience in customer service-based roles is considered an advantage, but <strong>no work experience is required</strong>. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible</p></li><li><p>Conversational German, Turkish and English are required. <strong>Please, note that the main language of communication with the clients is German.</strong></p></li><li><p>Good communication skills</p></li><li><p>Ability to navigate a large amount of information</p></li><li><p>Able to have days off during the week instead of the weekend</p></li></ul><p><strong>We offer:</strong></p><ul><li><p><strong>Work with impact.</strong> Our mission is to build a digital world that is secure and inclusive for everyone. Your work here will contribute directly to that mission and help shape how people experience trust online.</p></li><li><p><strong>Global reach.</strong> You will work on campaigns that cross cultures, languages, and borders, and see your ideas land globally.</p></li><li><p><strong>Growth that is real. </strong>Clear goals, open feedback, personal development plans, and support for learning and industry events. We do not just talk about growth, we make sure it happens.</p></li><li><p><span><strong id="docs-internal-guid-f42ade7b-7fff-1ddc-e8a3-b2d1e19e01e6">Celebrating your big moments. </strong>We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.</span></p></li><li><p><strong>No borders.</strong> You will collaborate with colleagues from 74 countries, bringing together different skills, backgrounds, and perspectives. This mix makes our work stronger, more creative, and easier to adapt.</p></li><li><p><strong>Culture that fits. </strong>No heavy bureaucracy, no fake fun. We share wins, celebrate together, and keep things people and pet-friendly (yes, our logo is a dog).</p></li></ul><p></p><p><strong>Let’s make the online world a safer place together!</strong></p><p><em>We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.</em></p><p></p><hr><p><em>We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.</em><br><em>This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.</em><br><em>The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.</em></p>