CVM Lead (US Market)
Location: Remote
Job Type: Full-time
About
is a vertical AI agent that automates job search for professionals in the US market. We find, tailor, and apply to jobs on behalf of thousands of paying subscribers — at scale and with precision. We operate a subscription model with monthly and longer-term tiers, plus paid add-ons. We're entering a phase where deeper customer value management — not just acquisition — is the single biggest unlock for profitable growth.
Why This Role Now
We are spending efficiently to acquire users — but a substantial portion of revenue is left on the table after the first purchase. Reg→Purchase conversion is below where it should be. Rebill rates erode quickly past month one. Add-on attach is minimal. Our reactivation engine is currently offline. We've been operating an email-only CRM on a platform that doesn't return analytics through its API.
That ends with this hire. This is a role for someone who has already done the transformation we need: turning a basic broadcast CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push — on the US market specifically.
What You'll Own
Funnel Conversion
- Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
- Own first-purchase activation across the first 7 days.
Retention & Rebill
- Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
- Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
- Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
Reactivation
- Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
- Recover revenue from a base that is currently dormant due to deliverability issues.
Add-on Monetization
- Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
Channel & Tooling
- Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; is the alternative).
- Recover and maintain email domain reputation.
- Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
- Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
Measurement
- Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.
Expected Outcomes
First 3 Months
- Email deliverability restored to historical baseline.
- Reactivation campaign launched with measurable incremental conversion against a holdout.
- Differentiated renewal flows live for 1 / 3 / 6 month plans.
- Decision (signed off with engineering) on omnichannel platform: migrate to Maestra or alternative.
First 6 Months
- SMS and web push live as ongoing production channels in lifecycle flows.
- Measurable lift in Reg→Purchase conversion via paywall-abandonment and post-registration triggered sequences.
- Measurable lift in month-1 rebill rate via differentiated and intervention flows.
- Add-on attach rate (Resume Review, Resume Builder) materially up via CRM-driven sales sequences.
- Per-flow incremental revenue reported weekly via proper holdout methodology.
12 Months
- CVM channel contributing as a top-3 incremental revenue source for the company.
- Cross-channel lifecycle strategy (email + SMS + web push + iMessage/RCS as those channels mature in the US) live and documented.
- Process documentation and tooling stable enough to remove key-person risk.
We keep our hiring process quick and simple:
- HR Introduction Call
- Team Interviews
- Challenge
- Reference Check (with three prior managers)
You're a Fit If You Have
- 3+ years operating CVM/lifecycle programs on the US market specifically. US b2c subscription. This is non-negotiable — US deliverability, US carriers, US consumer behavior, US compliance.
- 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end (not just executing).
- Hands-on operating experience with an enterprise omnichannel platform — Maestra strongly preferred; Braze, Iterable, , or Klaviyo also relevant.
- Real, hands-on experience launching SMS as a marketing channel in the US (TCPA, A2P 10DLC, carrier compliance — not "I worked with a vendor who handled it").
- Real, hands-on experience launching web push and measuring its lift.
- SQL good enough to pull your own segments and validate your own data.
- A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts — not in opens and clicks.
- A track record of measurable incremental revenue from CRM, ideally validated through holdout.
- Bias toward action. We operate as a tiny team; you'll need to ship faster than you plan.
- English and Russian
Nice to Have
- Experience migrating off a damaged email domain.
- Experience in job search, career, HR-tech, or adjacent consumer subscription verticals (EdTech, FinTech, dating, streaming).
- Russian as a working language with our team.
- iMessage Business / RCS experience.
Benefits
- Clear mandate and ownership from day one. You're the function, not a contributor to it.
- The economics are highly leveraged — even a 5-percentage-point lift on month-1 rebill is meaningful to the bottom line of the company.
- Direct work with the CMO, CEO, and Growth PM. No layers, no politics.
- A market where your work is directly visible to users searching for their next job — outcomes you can feel.
- $4000-7000 (depends on experience and location).
