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User Research

UX Researcher - Global E-Commerce (UK)

Location:

London

Employment Type:

Regular

Job Code:

A37876

Responsibilities

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users and brands. In this role, you will: - Conduct research to identify product and business opportunities and execute independent studies on multiple aspects of user experiences. - Collect and analyze user behavior through user interviews, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing). - Work closely with Product, Engineering, Algorithm, and Operations teams to prioritize research opportunities in a fast-paced, rapidly changing environment. - Understand and incorporate technical and business requirements into research. - Advocate research findings to diverse audiences through written reports and presentations.

Qualifications

Minimum Qualification(s) - 1+ years of experience in UX Research, with experience utilizing or understanding various research methods (e.g., usability studies, contextual inquiry, surveys, etc.). - Relevant research experience in exploring end-to-end user journeys, user behaviors, or problem-solving within a business context. - A proactive fast learner with a strong sense of ownership over assigned projects. - Ability to solve problems using data and bring creative, out-of-the-box thinking to the team. - Passionate about contributing to and building an outstanding and industry-leading design and research community. Preferred Qualification(s) - Passionate about e-Commerce business, products, and user experiences. - Strong interest or experience in translating user insights into actionable recommendations that drive real-world business and product changes. - Comfortable working in a fast-paced environment and navigating open-ended problems.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

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