This role requires relocation to our office in Budva, Montenegro after the successful completion of the probation period.
Short Description
If you are a passionate esports fan with strong leadership skills and an analytical, process-driven mindset, we invite you to join our team! Betby is opening a position for an Esports Supervisor Team Leader. Get the opportunity to lead a key operational team within a dynamic project with big ambitions.
This role is being opened as a replacement, and we are looking for someone who can step in and own the operational quality of our entire esports line from day one — leading our supervisor team, building strong standards, and keeping the line running smoothly around the clock.
Responsibilities
- Lead the supervisor team — shift planning, workload distribution, full 24/7 coverage.
- Ensure the quality of all esports line elements: matches, markets, tournaments, merging, and site display.
- Build and maintain supervisor work standards — checklists, SOPs, and processes.
- Onboard, train, and develop the team — build Junior/Middle/Senior grade frameworks.
- Act as the main escalation point for all esports operational issues.
- Coordinate with Trading, Risk, Brands, Product, and Tech — ensure timely resolution of issues.
- Identify weak spots in operational processes and drive systematic improvements.
- Oversee monitoring of competitor websites and schedule sites to identify matches missing from the lineup, ensuring timely booking from providers (Redfeed, Pandascore, LSport) or escalation to the trading team.
- Ensure a daily schedule for match coverage is prepared and followed by the trading team.
- Monitor the quality of the trading team's work against the schedule and trading standards.
- Ensure correct setup of all match elements (margin, source priorities, match availability in the lineup, etc.).
- Ensure constant monitoring of the esports page — both on the demo version and on key esports brands — keeping the line free of blocked matches, duplicates, incorrect team display, blacklisted matches, and missing team logos.
- Oversee tournament name structuring on the site for clear and concise display.
- Ensure all unresolved matches are calculated and closed out.
- Oversee creation of widgets for all esports brands according to standards, verifying correct display.
- Ensure system stability is monitored through dedicated monitoring services.
- Maintain timely communication with all interested parties on esports page issues, and ensure all brand requests are handled promptly.
Requirements
- Experience working at a bookmaker/betting company in a Trading Team Lead or Supervisor Team Lead role.
- Strong knowledge of esports disciplines, as well as the specifics of esports betting.
- English level B2 or above.
- Experience managing people — onboarding, training, and monitoring work performance.
- Analytical, structured mindset with strong attention to detail.
- Flexibility and readiness to work in a constantly changing, 24/7 environment.
- Strong cross-functional communication skills.
- Stress resistance and ability to act decisively as an escalation point.
Perks and benefits - Comprehensive Health Insurance, prioritizing your well-being with thorough health coverage
- 100% Paid Sick Leave Rest easy knowing you're supported during unexpected health challenges
- Continuous Learning & Growth Access extra education opportunities to keep your career advancing
- Generous Paid Time Off Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
- Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development
- Language Development Tailored language courses to help you excel in a multilingual work environment
- Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities
- Top-Quality Equipment Boost productivity with the latest hardware for your role
- Welfare Program Feel secure with financial support available in critical situations
- Celebrating Milestones We honour life's big moments, from marriage to parenthood, with thoughtful gifts
Your hiring journey with us
- Engaging 30-minute call with a Recruiter: An exciting first connection to ensure perfect alignment of expectations from both sides
- In-depth 60-minute call with a Team Lead of your future team. Delve into your experience, address your queries, and unlock new insights
- Empowering 30-minute call with our Head of Esports: Explore your goals, chart your professional growth, and envision an inspiring future together
About Betby As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.
With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.
Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!
Why join our dream team?
Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.
Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!
