Fraud & Chargeback Specialist

Responsibilities:

• Manage the end-to-end transaction dispute lifecycle, including chargebacks.
• Handle disputes through card network platforms, including Mastercom and Visa Resolve Online (VROL).
• Monitor transaction activity to identify suspicious payments and emerging payment card fraud trends.
• Liaise with merchants to investigate flagged transactions and verify their legitimacy.
• Maintain records and prepare reports on confirmed fraud cases and incoming disputes.
• Liaise with regulatory authorities on matters related to fraud prevention systems and payment card disputes.
• Review and onboard prospective partners' websites.
• Develop, maintain, and update internal departmental policies and procedures.

Requirements:

• At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.
• Knowledge of Visa and Mastercard rules and requirements.
• Hands-on experience with fraud prevention systems and transaction monitoring.
• A solid understanding of payment card fraud schemes.
• The ability to analyze large volumes of transaction data and identify anomalous activity.
• Upper-intermediate English proficiency or higher.

What we offer:

• Work in an international environment.
• Competitive salary pegged to a hard currency.
• Professional growth within a large-scale FinTech project.