Head of Customer Support (Forex / CFDs)

Hiring on behalf of a regulated Forex & CFD brokerage seeking an experienced, strategic Head of Customer Support to lead a 24/5 global support operations from the Limassol HQ!

Key Responsibilities:

• Direct day-to-day operations for 24/5 global support shifts and mentor local supervisors & shift agents.
• Act as the escalation point for complex technical inquiries.
• Collaborate with Dealing Desk, Compliance, Risk, and Back-Office.
• Enforce SLAs and optimize department KPIs (First Contact Resolution, Latency, CSAT).
• Manage & optimize ticketing platforms.

Requirements & Qualifications:

• 4 - 5 years in financial services customer support, with 3+ years in a Head/Leadership role within a Forex/CFD broker in Cyprus.
• Expertise in MT4/MT5 Manager console environments and core trading terminology (leverage, margins, swaps).
• Full professional fluency in English (Greek, Russian, Spanish, or Arabic fluency is a major plus).